AutoServiceCRM
Get your reminder engine
Product Problem How It Works Built For Get your reminder engine
Automated Customer Retention for Auto Shops

Stop Losing Repeat Customers You Already Won

Automated service reminders for multi-location auto repair shops.

Syncs with Tekmetric, Shop-Ware, Mitchell 1, and more
Automated reminders by mileage, time, and service type
One dashboard for every location you operate
Get your reminder engine See how it works
Free to join No credit card Demo included
Auto repair shop owner confidently managing customer retention with AutoServiceCRM
Dario Verghi, Founder

Built by Dario Verghi

Building retention tools for shops that run on real data

Capabilities

Everything your shop management system should do but does not

Service Reminders

Automated, not manual

Oil changes, tire rotations, brake inspections: every service interval tracked per vehicle. Reminders go out via email and SMS at exactly the right time based on mileage estimates and last visit date.

Today: Sticky notes, maybe a postcard 3 months late | With AutoServiceCRM: Right message, right time, zero effort
Upcoming Reminders Next 7 days
47
Due This Week
89%
Open Rate
34%
Rebook Rate
CustomerServiceLast VisitStatus
M. Johnson Oil Change 4 mo ago Sending Wed
K. Williams Brake Inspect 11 mo ago Overdue
R. Chen Tire Rotation 5 mo ago Sent / Opened
Mileage-based Email + SMS Auto-scheduled

Multi-Location View

All shops, one screen

See retention rate, reminder volume, and rebook rate for every location side by side. Spot which shop is losing customers and which one is thriving. No more logging into separate systems per location.

Today: Drive to each shop or call the manager for a verbal update | With AutoServiceCRM: One dashboard, updated hourly
Location Performance Last 30 days
LocationRetentionRemindersRebooks
Main St Shop 71% 312 108
Westside Auto 64% 198 71
Highway 7 Tire 42% 87 19
Lakewood Express 68% 154 62
Cross-location Retention ranking Hourly sync

Review Automation

4.7 avg across shops

After every completed repair order, AutoServiceCRM sends a review request to the customer. Happy customers go to Google. Unhappy ones get routed to an internal form so you can follow up before a bad review goes public.

Today: Hope they leave a review, find out about complaints on Yelp | With AutoServiceCRM: Review asks go out automatically, complaints caught early
Review Pipeline 38 new this month
32
Google Reviews
4
Internal Flags
84%
Response Rate
T. Garcia, Main St 5 stars Posted to Google
D. Park, Westside 2 stars Routed to internal
Auto-ask Sentiment routing Google direct

Vehicle History

Full timeline per VIN

Every repair order, declined service, and reminder interaction tied to a single vehicle record. When a customer calls, your service advisor sees their full history instantly, across all your locations.

Today: Search 3 systems to piece together what was done on this car | With AutoServiceCRM: One timeline, every visit, every location
2019 Honda Accord, M. Johnson VIN ...7H2K9
Jan 2026
Oil Change + Tire Rotation Main St Shop, RO #4821
Jan 2026
Declined: Brake Pads (Front) Reminder scheduled for +3 months
Apr 2026
Brake Reminder Sent Opened -- Booked for Apr 18
VIN lookup Declined tracking Cross-location

Marketing Campaigns

Seasonal + segment

Run targeted campaigns by vehicle type, service history, or last-visit date. Send a winter tire promo to every SUV owner who has not visited in 6 months. Track opens, clicks, and bookings per campaign.

Today: Blast the same generic coupon to your whole list | With AutoServiceCRM: Right offer to right segment, tracked to revenue
Active Campaigns May 2026
CampaignSentOpensBookings
Summer AC Check 480 67% 41
Brake Safety Month 310 58% 27
Win-Back: 6mo Inactive 215 42% 12
Total bookings from campaigns: 80 Est. revenue: $18,400
Segment targeting Seasonal templates ROI tracking

The Problem

Your shop does great work. But customers still disappear.

Empty service bay representing lost repeat customers

Customers Disappear Silently

A customer gets an oil change, drives away happy, and never comes back. Not because the work was bad. Because nobody reminded them it was time for the next one. You lose 30-40% of your customer base every year to simple forgetfulness.

Multiple shop locations with disconnected data

Multi-Location Blind Spots

Each shop runs its own system. A customer visits your Main St location once, then your Westside shop once, and neither advisor knows the full history. Declined services at one shop never get followed up at the other.

Negative online reviews hurting auto repair reputation

Reviews Left on the Table

Happy customers leave without being asked for a review. Unhappy ones find Google on their own. Your star rating slowly drops while competitors with automated review flows climb above you in local search.

How It Works

Three steps. Then it runs itself.

Connect

Link your shop system

Configure

Set your reminder rules

Retain

Customers come back

Step 1

Connect Your Shop System

Link Tekmetric, Shop-Ware, Mitchell 1, or any supported DMS. AutoServiceCRM pulls customer records, vehicle data, and repair order history automatically. One-time setup, then it stays synced.

Connecting shop management system to AutoServiceCRM
Step 2

Set Your Reminder Rules

Choose which services trigger reminders and when. Oil change at 5,000 miles or 5 months. Brake inspection at 12 months. Declined services at 90 days. You set the rules once and AutoServiceCRM follows them.

Setting up reminder rules in AutoServiceCRM dashboard
Step 3

Watch Customers Come Back

Reminders go out automatically via email and SMS. Customers book their next appointment. You see every sent reminder, every open, every rebook in your dashboard. Your bays stay full without lifting a finger.

Customer receiving automated service reminder notification

Average setup time: under 30 minutes. Works alongside your existing shop management system.

Built For

Built for shop owners who are done losing customers to forgetfulness

Multi-location auto repair shop owner managing their business
For Multi-Shop Owners

You run 2-15 locations and need one view of all of them

You already have a shop management system at each location. AutoServiceCRM sits on top and gives you the cross-location retention layer your DMS does not provide. See which shops are losing customers, which reminders are working, and where the revenue gaps are.

For Service Advisors

You want full customer context when the phone rings

When a customer calls, you see their full vehicle timeline, declined services, and reminder history instantly. No searching through multiple systems. You sound like you remember every car that has ever been in your bay.

Service Reminders Multi-Location Review Automation Vehicle History Campaign Tracking DMS Integration

Early Access . Limited Spots

Get in before your competitors do

Sign up and get these immediately:

Service Reminder Template Pack (PDF) 12 proven email and SMS templates for oil changes, brakes, tires, and seasonal services
Customer Win-Back Spreadsheet Plug in your data and see exactly which customers are at risk of churning
30-Min Founder Setup Call We walk through your shop data and build your reminder rules together

Building for a founding cohort of 50 shops.

Our guarantee

You only pay once you have seen your first batch of automated reminders go out and bring back a customer.

AutoServiceCRM early access preview
Free to join No credit card Demo included

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Book a call with the founder
Dario Verghi

A LeanAI Studio product, built by Dario Verghi

Building retention tools for shops that run on real data